Key Account Manager
Are you looking for a new challenge? Experience as a Key Account Manager? Committed, social, analytical, a real Jack of all trades and willing to travel? To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Antwerp (Kallo).
As a Key Account Manager you are responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided. You guarantee the legal coverage of the performed (logistics) activities. A good working relationship with customers to enhance customer satisfaction and customer retention is key. You are the internal source regarding customer and market intelligence for his/her customer portfolio. And you follow up closely and comment the profitability of these customers internally.
Your responsibilities as a Key Account Manager:
- Monitors the compliance with the contractual agreement from both the customer and the own organization.
- Negotiates and renegotiates contract extensions or ad hoc services.
- Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first-class customer care and service.
- Performs an annual customer satisfaction query and responds to this with an action plan.
- Interacts and communicates with the client on a regular basis to determine changing tastes and preferences.
- Guarantees monthly accurate invoicing.
- Delivers the annual budget and comments the financial result in a monthly management letter.
- Has full P&L responsibility for the assigned customers.
- You can always rely on this toolkit:
Monthly management meeting: Volume review & forecast, KPI performance, issue log review
Legal/contract dashboard; Customer satisfaction query; Management letter; Communication plan
As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operation manager.
Who are we looking for ?
- Do you recognize yourself in these characteristics? Committed / Social / Analytical / Bird’s eye perspective / Jack of all trades / willing to travel. That's the spirit we are looking for!
- You have a Bachelor degree, preferably in economics, or similar by experience.
- Minimum 5 years experience in a comparable position is a must have.
- Computer software skills: Advanced Excel and PowerPoint knowledge
- Basic financial analysis skills
- Language skills:
English: intensive professional experience
French: intensive professional experience
Additional language skills are a plus
What do we have to offer ?
- An exciting job in a leading dynamic company with no-nonsense culture.
- A job with high responsibility and lots of variety.
- An attractive salary package.
About the Business Unit:
Worldwide “KATOEN NATIE” combines engineering as well as the latest technologies to offer customized client oriented logistical solutions. These solutions are provided to a large variety of big and small companies, active in a large range of sectors or industries. The Business Unit (BU) Consumer Goods manages the complete supply chain flow from several Business Lines like Textiles, DIY products, Pharmaceuticals, Sporting Goods, Aftermarket logistics and E-commerce. KATOEN NATIE had 181 sites in 40 countries in Europe, North America, South America and the Far East and has more than 18.000 people active in operational, staff and management functions.
Interested? Apply now!
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