Customer Service Representative

Operator
Bachelor's degree
1 year of experience
Antwerp Kallo

Are you customer friendly minded and strive for the best service? Do you have a strong interest in logistics? And do you already have experience in the sector? Then the job of Customer Service Representative at Katoen Natie Kallo (harbor of Antwerp) is an opportunity for you! 

As a Customer Service Representative, you have an extensive range of tasks with the following responsibilities: 

  • Central knowledge center and point of contact for daily transport operations.
  • Manual entry of orders / handling and preparation of transport and customs documents.
  • Handle customer requests.
  • Handle operational requests.
  • Coordinate with carriers to ensure on-time deliveries by tracking trucks via track & trace tools, customer prepared documentation, ...
  • Make updates to internal track & trace tools to then send to customer daily.
  • Make updates of the KPI's.
  • Responding to/ ad hoc selection of transport, carriers taking into account quality and cost.
  • Arranging returns.
  • In-time reporting of escalations to the transport manager.
  • Assist in monthly operational review meeting with carriers.
  • You will be working in the Consumer Good and Industry business unit. That unit manages logistics and distribution of goods such as textiles, DIY products, food, pharmaceuticals, products with industrial application, E-commerce, etc.

Profile

  • Minimum bachelor's degree or equivalent through experience
  • Experience in the logistics sector with focus on transportation
  • Fluent in Dutch/English
  • Strong analytical skills and thorough knowledge of MS Office: Excel
  • You always focus on the customer
  • Stress resistant and no 9 - 5 mentality
  • Basic knowledge of customs and incoterms

Offer

  • Challenging varied position in a very fast growing and dynamic company with a strong and flat no-nonsense company culture
  • International environment with room for self-development and initiative
  • Competitive salary

Interested in this job? Then apply now using the form below.